Return Policy

Return Policy

At every purchase made by the customer through theplainthreads, we ensure that customers complete their purchases hassle-free, no matter whether the product is related to men's wear or women's wear. After buying any product from "theplainthreads," if you are not satisfied, you will get the option to return the product. Knowing these return policies is essential before returning the product, and to get further information about the terms and conditions of return, go through the information below. 

 

Attempt for Product Lift-up

There must be two attempts made by us to pick up the product, and if both attempts are unsuccessful to get the product, then you will need to ship the item to our warehouse.

The product's reserve pick-up service will only be available in certain areas and pin codes.

 

Returning the Cash on a Delivery Product

While purchasing the product, if you select the option of cash on delivery and now you want to return the product, then you will get store credit, which will be issued within 01 or 02 working days. 

 

Procedure to Apply for the Refund

You need to use the official website to apply for the refund, and you will need to provide at least 07 for the refund process. The amount of the refund will be deposited directly into your bank account.

 

Items Which Is Non-refundable

Certain products, such as masks, boxers, trunks, accessories, etc., are not eligible for refund due to certain hygiene standards. Still, the shipping charges on any product are non-refundable. 

 

Refund on the Products Deals or Free Products

Products purchased using free product deals, offers, promotional events, etc., are not eligible for a refund.

 

Return and Exchange Conditions

  • You are eligible to exchange any product within seven days of delivery, and these days will be considered from the date of delivery.
  • You need to provide at least 05 to 07 days for the return item.
  • For the reserve pick-up service, there must be certain charges that you will need to pay, and these charges are nearly 100₹ per order. 

 

Time Taken to Get the Refund

The time taken to get the refund will depend on different factors, but you will still get the refund within 30 working days.

 

Conditions of the Product

  • The first condition that every customer needs to fulfill is that the product must be in the same condition at the time of buying the product. 
  • In case the product is changed, broken, or damaged from anywhere, that product will not qualify for a refund. 

 

An Item That You Send For Shipping by Yourself

  • In certain areas, the reserve pick-up service is unavailable, so you need to courier the product to the designated warehouse address.
  • The product must be packed in a secure box safely, and with the product, the order ID and registered mobile number must be mentioned on the box.
  • The refund will be initiated within 48 hours of receiving the product.

 

Utilize Courier Service

If you want to ensure reliability and approved delivery, then you can use the speed post option as it is considered the safest medium.

 

Terms and Conditions of Returns

  • In case you receive any damaged goods, then you need to communicate with the executives immediately.
  • From the date of receipt until returning the product, the customer needs to take complete care of it. 
  • On your account, if the product shows delivered marked but you do not receive it, you need to notify us within 24 hours. 
  • The bank details that the customer provides are considered final, and if there are any mistakes in those details, then we are not responsible for any loss.
  • If you have any issues getting a refund within 30 days, you can also reach out to our support page and resolve your queries. The executives are eligible between 09 AM and 06:30 PM, so communicate between these times. (Remember that we are currently unavailable on WhatsApp, so do not share any queries)

 

Note: The refund policies can be changed or modified without prior notice, which you can check by approaching our website. 

The above information will clarify the return instructions of theplainthreads. Still, if you are looking for any information or assistance, you can also reach out to our customer support team.